Return Policies

Need to return an item?

Northern Performance realizes that sometimes you need to return your purchased item(s).  If you’re unhappy with any item you’ve purchased, or if there has been an error with your order, and it meets our Return Requirements as shown below, it can be returned up to 30 days after the delivery date.

To request a Return Merchandise Authorization (RMA), please email [email protected] and include a complete explanation of what you want to return, and the reason(s) why.

Return Requirements:

• We will not accept any items that have been used, modified or installed
• The product must be in new, original condition and returned in the original packaging.
• Ensure the product is returned with all accessories, instructions/paperwork, parts and packaging material that it was sent with.
• Some special-order items may be non-returnable / non-exchangeable

Returned products must include all original packaging, paperwork, and must be packaged properly to avoid shipping damages. Please be aware that refunds and exchanges will ONLY be processed after the returning product is received and inspected. Northern Performance will not compensate for damages incurred during the product’s installation or use or reimburse any labour or installation fees under any circumstances.

Please allow 3-5 business days for the refund transaction to be completed once we receive the item(s) and an additional 5-7 days for the refund to show up on your statement (times may vary depending on the financial institution).

Non-Returnable Items:

Certain items cannot be returned (except in the case of warranty or manufacturing defect).

• Some special order items. Once you have proceeded with the order it cannot be cancelled, exchanged or refunded
• Used, modified or installed products
• Oversized products requiring LTL / Truck-Load shipping
• Any items returned brand new or unused may incur restocking fees depending on the manufacturer.

 

Shipping Damage:

Always try to inspect the package(s) upon arrival. Any shipping damages should be noted and reported to Northern Performance in order to file a claim with the courier.

Should your order arrive damaged, you may refuse delivery. If this occurs, please take images of the damaged product and contact Northern Performance immediately and we will arrange to ship out a replacement product as soon as possible.

Should you discover the product is damaged after opening the package, please take images of the damaged product and contact Northern Performance. We will schedule a pickup and a replacement will be processed as soon as we see a scan with the courier that the item has been picked-up. We kindly request customers repackage all items and accessories back into the original box for a pickup by our courier.

Orders Lost in Transit:

If for some reason you do not receive your purchase and an order tracking number was provided, please notify us immediately. We will work with the courier to locate the package and get it to you as soon as possible. In most cases the courier will be able to locate the package and will have it delivered within 1 or 2 business days – however, if the courier confirms the package is lost in transit, we will make the arrangements to ship a replacement.

 

Order Errors:

If an error occurs where the item was not the correct part (as per order), or what you received is not the right year/make/model application, or is defective, please contact Northern Performance immediately. We will review the details and provide you with the next appropriate steps.

Please provide a picture of the incorrect product when requesting an RMA. This will help to expedite the proper exchange should any questions or issues arise.

Any shipping costs incurred for returning an incorrect order will be the responsibility of the customer, unless the incorrect order is due to an error made by Northern Performance.

Terms of use:

Northern Performance owns and operates this website. Except with a special authorization, you may not modify, copy, reproduce, publish, display, transmit, distribute, display on the screen, perform, transfer, sell or create derivative works without consent of Northern Performance.

Accuracy of information:

Even though Northern Performance takes all reasonable steps to ensure the accuracy of the information on this website, it does not warrant that the information or materials contained therein are current, accurate or free of errors. Northern Performance assumes no responsibility for any errors or omissions that may appear in the content of this website, including information relating to product descriptions, prices and availability.

Northern Performance reserves the right to correct, modify or update the information displayed on this site at any time without notice. At any time, Northern Performance reserves the right to cancel an order that cannot be completed or that may contain errors.

Price policy:

Northern Performance makes every effort to ensure that the prices posted online at www.northernperformance.ca are identical to the prices in store.

All item prices posted online are in Canadian dollars and do not include taxes.

Delivery:

Northern Performance carries a large inventory of the brands represented on www.northernperformance.ca and in-stock items generally ship within one business day, however there may be some exceptions, for which we will contact you with an expected shipment date.

Northern Performance primarily uses the UPS, Federal Express and Canada Post to ship its parcels.

In rare cases, additional charges may be required prior to shipment for regions that are too far away or if certain parts are too big or heavy and / or do not meet the normal conditions of our carriers. You will be notified of any changes to this effect.